"First of all, the best staff especially the ones answering the phone. It is rare to get someone to answer questions with such a delight in wanting to help you. She is always helpful in telling me what I need to know. Very nice and friendly. As for the septic system, we had ours installed in 2008. Our property flooded several times and the water even went over the motor. We were shocked to see it still working when the waters went down. I am a very satisfied customer. "